PRIVACY STATEMENT

Effective Date: May 2018

This privacy statement applies to Shenyang Longemont Hotel http://www.longemonthotels-shenyang.com. This Privacy Statement describes how we collect and use the information (which may include personal data) that you provide on our website http://www.longemonthotels-shenyang.com. This statement also describes some of your choices when we use your personal information and how you can obtain and update this data.

Collect message

The types of personal data we collect include:

· Name, email address, telephone number and home address;

· Credit card information (card type, card number, holder's name, expiration date and security code);

· Guest stay information, including arrival and departure dates, special requests, observations of preferences for services provided by the property (including room preferences, facilities used, or any other services);

· information about your marketing preferences or participation in surveys, contests or promotions provided by you;

You can choose what personal data (if any) you provide to us. If you choose not to provide certain information, some transactions with us may be affected.

Information Collected Automatically

When you use our website, we automatically collect information, which may contain personal data. This information includes language settings, IP address, location, device settings, device operating system, log information, usage time, URL requested, status reports, user agent (browser version information), operating system, results (browsing or booking), Browsing history, user booking ID, type of data viewed.

Information use

Your personal data is used for the following purposes:

A. Bookings: We use your personal data to complete and manage your online bookings.

B. Customer Service: We use your personal data to provide customer service.

C. Guest Reviews: We may use your contact information to invite you by email to fill in guest reviews after your stay. This can help other travelers choose accommodation that is right for them. If you submit a guest review, your review may be posted on our website.

D. Marketing Activities: We will use your personal information for marketing activities to the extent permitted by law. We use your personal data for direct marketing, such as commercial newsletters, marketing communications for new products and services, and other offers we think may be of interest to you.

E. Other Communications: We may also contact you at other times by e-mail, post, telephone or text message (according to the contact information you provide). May be for the following reasons:

a. We may need to respond to or process your special request.

b. If you fail to complete your online reservation, we may remind you by email to complete your order. We think it's helpful for you to go ahead and book without the hassle of re-searching and filling in all kinds of booking information from scratch.

F. Analysis, Research and Optimization: We use personal data to conduct research and data analysis, which may be performed by third parties. We may share or disclose (including to third parties) the results of such research studies on an anonymous, aggregated basis. Your personal information will be used for analytical research to improve our services, enhance user experience, and improve the functionality and quality of our online travel services.

G. Security, Fraud Detection and Prevention: To prevent fraud and other illegal activities, we will use relevant information (which may include personal data). We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as law enforcement agencies permitted by relevant laws and external advisors.

H. Legal and Compliance: In some cases, we may need to use the information you provide (which may include personal data) to process and resolve legal disputes and complaints, for regulatory investigations and compliance (legal/institutional) purposes, or enforce agreements, or comply with law enforcement requests as required by law.

Legal basis

· For purposes A and B, our basis is contract performance: to perform a contract between us, it may be necessary to use your information. For example: if you use our services to make an online reservation, we will use your information in accordance with the terms of the contract to perform our due diligence to complete and manage the order.

· For purposes C-H, our basis is legitimate interests: we may use your information to meet our legitimate interests, for example: to provide you with more appropriate content on websites, emails and newsletters to improve and enhance our Products, services and website content also serve administrative, fraud detection and legal purposes. When using personal data for our legitimate interests, we will always balance our rights and interests with respect to the protection of your information.

· Regarding purpose H, we are also obliged to comply with relevant laws (if applicable).

Where required by relevant laws, we will obtain your prior consent to use your personal data for direct marketing purposes.

We will seek your consent if required by relevant laws. If you change your mind and disagree, you can contact us at any time at the address noted at the bottom of this Privacy Statement.

If you do not accept the data use listed in C-F, we do not provide a direct exit mechanism (for example, in the account settings), please contact sy.res@longemonthotels.com according to the specific situation.

Data retention

We will retain your personal information (which may include personal data) for as long as necessary to provide services to you, comply with applicable laws, resolve disputes with any party, and meet our business needs, including the detection and prevention of fraud or other illegal activities . All personal data we retain is subject to this Privacy Statement. If you have questions about how long a piece of personal data we process will be retained, please contact us using the contact details below.

Your choices and rights

You can control how we use your personal data by:

· You can notify us of any changes to your personal data and ask us to correct your personal data we hold;

· Under certain circumstances, you can ask us to delete, block or restrict the processing of your personal data, or object to certain ways in which we use your personal data.

We rely on your assistance to keep your personal data complete, accurate and up-to-date. In the event of any personal information changes or inaccuracies, you may notify sy.res@longemonthotels.com and we will process your request in accordance with relevant laws.

Questions and Complaints

If you have any questions or concerns about our processing of your personal data, or wish to exercise any of your rights in this notice, please contact sy.res@longemonthotels.com.

Change Notification

Our business is constantly changing and this Privacy Statement may change at any time. If you would like to be aware of changes to this Privacy Statement, you are welcome to review this Privacy Statement.